This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Set up your mobile phone and computer for tethering.
Step 1 of 7
1. Connect the data cable to the phone socket and to your computer's USB port.
Step 2 of 7
2. Slide your finger down the display starting from the top edge of your mobile phone.Tap the settings icon.
Step 3 of 7
3. Tap More.
Step 4 of 7
4. Tap Mobile network sharing.
Step 5 of 7
5. Tap USB network setting.
Step 6 of 7
6. Tap USB tethering.
Step 7 of 7
7. An internet connection from your computer via your mobile phone is automatically established.When the connection is established, you can access the internet from your computer.
Your computer and phone haven't been set up for tethering correctly
Solution:
Set up your mobile phone and computer for tethering.
1. Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
2. Turn on tethering
Slide your finger down the display starting from the top edge of your mobile phone. Tap the settings icon.
Tap More.
Tap Mobile network sharing.
Tap USB network setting.
Tap USB tethering.
3. Establish connection
An internet connection from your computer via your mobile phone is automatically established. When the connection is established, you can access the internet from your computer.
