Device Guides

I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Enter the correct password.

Possible cause 1:

The wrong password is entered on the device you want to connect from.


Enter the correct password.

1. Find "Portable Wi-Fi Hotspot"
Slide your finger down the display starting from the top edge of your mobile phone.
Tap the settings icon.
Tap More.
Tap Mobile network sharing.
Tap Portable Wi-Fi Hotspot.
2. Select Wi-Fi Hotspot settings
Key in the required name for the Wi-Fi Hotspot.
Tap the menu icon.
Tap Advanced.
If you don't want to password protect your Wi-Fi Hotspot:
Tap None.
Tap the return icon.
If you want to password protect your Wi-Fi Hotspot:
Tap WPA2 (AES).
Tap the return icon.
Tap the field below "PASSWORD (8-63 ASCII CHARACTERS)" and key in the required password.
3. Turn on Wi-Fi Hotspot
Tap the indicator next to "Portable Wi-Fi Hotspot" until the function is turned on.
Tap OK.
4. Establish connection
Do the following on the device which is to connect to your Wi-Fi Hotspot:
Turn on Wi-Fi.
Find the list of available Wi-Fi networks.
Select the network name you keyed in in step 2.
Key in the password you selected in step 2 and establish a connection to the Wi-Fi Hotspot.
When the connection is established, you can access the internet from the other device.
5. Return to the home screen
Tap the home icon to return to the home screen.

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