Device Guides

Another Bluetooth device can't connect to my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on Bluetooth.

Possible cause 1:

Bluetooth isn't turned on on your mobile phone


Turn on Bluetooth.

1. Turn Bluetooth on or off
Slide two fingers down the display starting from the top edge of your mobile phone.
Tap the Bluetooth icon to turn the function on or off.
2. Return to the home screen
Tap the home icon to return to the home screen.

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