Device Guides

HTC One M9

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off mobile data.

Step 1 of 2

1. Slide two fingers down the display starting from the top edge of your mobile phone.Tap the mobile data icon to turn the function on or off.

Step 2 of 2

2. Tap the home icon to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Mobile data is turned on

Solution:

Turn off mobile data.

1. Turn mobile data on or off

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap the mobile data icon to turn the function on or off.

2. Return to the home screen

Tap the home icon to return to the home screen.

Did this solution solve the problem?

Yes No

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