Device Guides


I can't turn on my mobile phone

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


To use a SIM from another service provider, you'll need to contact customer service to unlock your mobile phone. To unlock your mobile phone, certain conditions need to be met, this may not be free of charge.

Possible cause 4:

Your mobile phone is locked to Optus

Solution:

To use a SIM from another service provider, you'll need to contact customer service to unlock your mobile phone. To unlock your mobile phone, certain conditions need to be met, this may not be free of charge.

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