Device Guides

I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Write an SMS correctly.

Possible cause 2:

The SMS is written incorrectly


Write an SMS correctly.

1. Open inbox
Tap the message icon.
2. Create SMS
Tap the new message icon.
3. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
4. Write text
Write the the text for your SMS.
5. Send SMS
Tap the send icon when you've written your SMS.
6. Return to the home screen
Tap the home icon to return to the home screen.

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