Device Guides

My mobile phone's touch screen doesn't work

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Screen lock is turned on: Turn off screen lock.

List view

1. 1. Choose option

Choose one of the following options:
Turn screen lock on or off, go to 1a.
Select setting for automatic screen lock, go to 1b.
HTC One (M8)

2. 2. 1a - Turn screen lock on or off

To turn on the screen lock:
Briefly tap On/Off.
To turn off the screen lock:
Tap twice anywhere on the display.
Slide your finger upwards on the display.

3. 3. 1b - Select setting for automatic screen lock

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap Display & gestures.
Tap Screen timeout.
Tap the required period.

4. 4. Return to the home screen

Tap the home icon to return to the home screen.
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