Device Guides

My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Choose message tone.

Possible cause 1:

The message tone has been turned off


Choose message tone.

1. Find "Notifications"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.
2. Turn on notifications
Tap Received notification until the function is turned on.
3. Turn on message tone
Tap Play notification sound until the function is turned on.
4. Choose message tone
Tap Notification sound.
Tap the different message tones to listen to them.
Once you've found a message tone you like, tap APPLY.
5. Return to the home screen
Tap the home icon to return to the home screen.

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