Device Guides


My mobile phone doesn't play a message tone when I receive a message

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

HTC One (M8)
HTC One (M8)

Before you start this troubleshooting guide you need to check one important thing:

Does your mobile phone ring when there's an incoming call?

It's important first to find out if your mobile phone rings when there's an incoming call. If your mobile phone doesn't ring when there's an incoming call, you need to solve this problem. By solving this problem you'll most likely solve your problem with no message tone.


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