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HTC Desire X

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 19

1. Tap the menu icon.

Step 2 of 19

2. Tap Messages.

Step 3 of 19

3. Tap Compose.

Step 4 of 19

4. Key in the first letters of the required contact.Matching contacts are displayed.Tap the required contact.

Step 5 of 19

5. Write the MMS.

Step 6 of 19

6. Tap the attachment icon.Choose one of the following options:Insert picture, go to 4a.Insert video clip, go to 4b.Insert audio file, go to 4c.

Step 7 of 19

7. Tap Picture.

Step 8 of 19

8. Tap Gallery.Go to the required folder.

Step 9 of 19

9. Tap the required picture.

Step 10 of 19

10. Tap Video.

Step 11 of 19

11. Tap Videos.Go to the required folder.

Step 12 of 19

12. Tap the required video clip.

Step 13 of 19

13. Tap Audio.

Step 14 of 19

14. Tap Music & sounds.

Step 15 of 19

15. Tap the required audio file to select it.

Step 16 of 19

16. When the field next to the audio file is filled in, it's selected.

Step 17 of 19

17. Tap OK.

Step 18 of 19

18. Tap Send when you've finished your MMS.

Step 19 of 19

19. Tap the Home key to return to standby mode.

Did this solution solve the problem? Yes No

Possible cause 1:

There's an error at the receiving end

Solution:

Send an MMS to another recipient to check if the error is at the receiving end.

1. Find "Compose"

Tap the menu icon.

Tap Messages.

Tap Compose.

2. Enter recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.

3. Write text

Write the MMS.

4. Insert pictures, video clips and audio files

Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5. 4a - Insert picture

Tap Picture.

Tap Gallery.
Go to the required folder.

Tap the required picture.

6. 4b - Insert video clip

Tap Video.

Tap Videos.
Go to the required folder.

Tap the required video clip.

7. 4c - Insert audio file

Tap Audio.

Tap Music & sounds.

Tap the required audio file to select it.

When the field next to the audio file is filled in, it's selected.

Tap OK.

8. Send MMS

Tap Send when you've finished your MMS.

9. Exit

Tap the Home key to return to standby mode.

Did this solution solve the problem?

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