Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Select setting for USB connection

Tap the menu icon.
Tap Settings.
Tap Connect to PC.
Tap Default connection type.
Tap Disk drive.
Tap Ask me to turn off the function.
When the field next to the menu item is empty, the function is turned off.
Tap the Home key to return to standby mode.

2. 2. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

3. 3. Transfer audio files

Start a file manager on your computer and find your phone in your computer's file system.
Go to the required folder in your computer's file system.
Highlight the required audio file and move or copy it to your mobile phone.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks