Device Guides

I can't install an app

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.

List view

1. 1. Find "Play Store"

Tap the menu icon.
Tap Play Store.

2. 2. Find app

To search by category:
Go to the required category.
To search by name:
Tap the search icon.
Key in the name of the required app and tap enter.

3. 3. Download and install app

Tap the required app.
To download a free app:
Tap Install.
Tap Accept & download.
To buy an app:
Tap the price.
Follow the instructions on the display to download and install the app.
Tap the Home key to return to standby mode.

4. 4. Use app

Tap the menu icon.
Tap the app you've just downloaded.
Follow the instructions on the display to use the app.
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