Device Guides

I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

HTC Desire X
HTC Desire X

We found 9 possible causes:

  1. Flight mode is turned on
  2. Mobile data is turned off on your mobile phone
  3. Your mobile phone hasn't been correctly set up for mobile internet
  4. Wi-Fi isn't turned on on your mobile phone
  5. Little or no network coverage
  6. No connection to a Wi-Fi network is established
  7. You're abroad and data roaming is turned off on your mobile phone
  8. You've established a connection to a Wi-Fi network, but you aren't logged on
  9. You've turned on manual network selection and are out of range of the selected network
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