Device Guides


I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

Possible cause 2:

You're connected to a Wi-Fi network, but you're not logged on

Solution:

Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

1. Find "Internet"
Tap the menu icon.
Tap Internet.
2. Use browser
Follow the steps below to use the browser.
3. Enter web address
Tap the address bar.
Key in the address of the required website and tap enter.
4. Add current website to your bookmarks
Slide your finger down the display.
Tap Add to.
Tap Bookmarks.
Edit the name of the bookmark.
Tap Done.
5. Go to bookmark
Slide your finger down the display.
Tap Menu.
Tap Bookmarks.
Tap the required bookmark.
6. Exit
Tap the Home key to return to standby mode.

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