Device Guides

I can't access the internet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off flight mode.

Possible cause 1:

Flight mode is turned on


Turn off flight mode.

1. Turn flight mode on or off
Tap and hold On/Off.
Tap Airplane mode.
Depending on the current setting, flight mode is now turned on or off.
If you turn off flight mode:
Key in your PIN (default is 0000) and tap OK.

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