Device Guides
HTC Desire 816
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I can't send and receive MMS
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
There's an error at the receiving end: Send an MMS to another recipient to check if the error is at the receiving end.
List view
1. 1. Create MMS
Tap the message icon.
Tap the new message icon.
2. 2. Enter recipient
Key in the first letters of the required contact.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
Matching contacts are displayed.
Tap the required contact.
Repeat the procedure to add more recipients.
3. 3. Write text
Write the MMS.
4. 4. Insert pictures, video clips and audio files
Tap the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.
5. 5. 4a - Insert a picture
Tap Picture.
Tap Gallery.
Go to the required folder.
Go to the required folder.
Tap the required picture.
6. 6. 4b - Insert video clip
Tap Video.
Tap Videos.
Go to the required folder.
Go to the required folder.
Tap the required video clip.
7. 7. 4c - Insert audio file
Tap Audio.
Tap Music & sounds.
Tap the required audio file.
Tap OK.
8. 8. Send the MMS
Tap the send icon when you've finished your MMS.
9. 9. Return to the home screen
Tap the home icon to return to the home screen.
Step 4 of 17
Write the MMS.
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