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I can't play music
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Transfer audio files from your computer to your mobile phone.
Step 1 of 4
1. Connect the data cable to the phone socket and to your computer's USB port.
Step 2 of 4
2. Start a file manager on your computer.
Step 3 of 4
3. Go to the required folder in your computer's or mobile phone's file system.
Step 4 of 4
4. Highlight a file and move or copy it to the required location.
Possible cause 1:
No audio files have been transferred to your mobile phone
Solution:
Transfer audio files from your computer to your mobile phone.
1. Connect mobile phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
2. Transfer files
Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight a file and move or copy it to the required location.