Device Guides

HTC Desire 816

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I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

Possible cause 2:

You're connected to a Wi-Fi network, but you're not logged on

Solution:

Open the browser on your mobile phone and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your mobile phone and connect to the internet using the mobile network.

1. Open internet browser
Tap the browser icon.
2. Enter web address
Tap the address bar.
Key in the address of the required website and tap arrow right.
3. Add current website to your bookmarks
Tap the menu icon.
Tap the add icon.
Tap Bookmarks.
Edit the name of the bookmark.
Tap DONE.
4. Go to bookmark
Tap the menu icon.
Tap Bookmarks.
Tap the required bookmark.
5. Return to the home screen
Tap the home icon to return to the home screen.

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