Device Guides

HTC Desire 816

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I can't make video calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Select 3G as network mode.

Possible cause 1:

3G isn't selected as network mode

Solution:

Select 3G as network mode.

1. Find "Network mode"
Slide two fingers down the display starting from the top edge of your mobile phone.
Tap SETTINGS.
Tap Mobile data.
Tap Network mode.
2. Select network mode
Tap WCDMA only, GSM only, GSM / WCDMA auto or GSM / WCDMA / LTE auto.
3. Return to the home screen
Tap the home icon to return to the home screen.

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