Device Guides

HTC Desire 816

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

3G isn't selected as network mode: Select 3G as network mode.

List view

Slide two fingers down the display starting from the top edge of your mobile phone.
Tap SETTINGS.

Tap Mobile data.

Tap Network mode.

Tap WCDMA only, GSM only, GSM / WCDMA auto or GSM / WCDMA / LTE auto.

Tap the home icon to return to the home screen.

Step 1 of 5

Slide two fingers down the display starting from the top edge of your mobile phone.Tap SETTINGS.

Step 2 of 5

Tap Mobile data.

Step 3 of 5

Tap Network mode.

Step 4 of 5

Tap WCDMA only, GSM only, GSM / WCDMA auto or GSM / WCDMA / LTE auto.

Step 5 of 5

Tap the home icon to return to the home screen.

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