Device Guides
HTC 10
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I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for POP3 email: Set up your mobile phone for POP3 email.
1. Find "Accounts & sync"
2. Create new email account
3. Enter email address
4. Enter password
5. Select server type
6. Enter username
7. Enter incoming server
8. Turn off encryption of incoming email
9. Enter incoming port number
10. Turn off SMTP authentication
11. Enter incoming server
12. Turn off encryption of outgoing email
13. Enter outgoing port number
14. Enter account name
15. Enter sender name
16. Select settings for retrieval of new email
17. Return to the home screen
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Accounts & sync.
Tap the add account icon.
Tap Mail.
Tap Email address and key in your email address.
Tap Password and key in the password for your email account.
Tap NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap the field below "PROTOCOL".
Tap POP.
Tap the field below "USERNAME" and key in the username for your email account.
Tap the field below "POP SERVER" and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap the field below "SECURITY TYPE".
Tap None to turn off the function.
Tap the field below "SERVER PORT" and key in 110.
Tap NEXT.
Tap Login required to turn off the function.
Tap the field below "SMTP SERVER" and key in smtp.optusnet.com.au.
Tap the field below "SECURITY TYPE".
Tap None to turn off the function.
Tap the field below "SERVER PORT" and key in 25.
Tap NEXT.
Tap the field below "ACCOUNT NAME" and key in the required name.
Tap the field below "YOUR NAME" and key in the required sender name.
Tap FINISH.
Tap the required email account.
Tap Account settings.
Tap the required email account.
Tap Sync, Send & Receive.
Tap Peak time sync.
Tap the required setting.
Tap Off-peak sync.
Tap the required setting.
Tap the Home key to return to the home screen.
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