Device Guides


No message tone is heard on incoming messages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on the message tone.

Possible cause 1:

The message tone has been turned off

Solution:

Turn on the message tone.

Find "Settings"
Slide your finger downwards starting from the top of the screen.
Tap the menu icon.
Tap Settings.
Turn on notifications
Tap Notifications.
Tap the field next to "Received notification" to turn on the function.
Tap the field next to "Play notification sound" to turn on the function.
Select message tone
Tap Notification sound.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap APPLY.
Return to the home screen
Tap the Home key to return to the home screen.

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