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HTC 10
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I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
List view
1. Find "Screen lock"
Slide your finger downwards starting from the top of the screen.
Tap the settings icon.
Tap Security.
Tap Fingerprint scanner. If you haven't previously selected a phone lock code, key in a code of your own choice twice.
2. Add fingerprint
Tap Add fingerprint.
Tap START and follow the instructions on the screen to add your fingerprint.
Tap DONE.
3. Turn off use of phone lock code
Tap Screen lock and key in the current phone lock code.
Tap None.
Tap YES, REMOVE.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 11
Slide your finger downwards starting from the top of the screen.
Step 2 of 11
Tap the settings icon.
Step 3 of 11
Tap Security.
Step 4 of 11
Tap Fingerprint scanner. If you haven't previously selected a phone lock code, key in a code of your own choice twice.
Step 5 of 11
Tap Add fingerprint.
Step 6 of 11
Tap START and follow the instructions on the screen to add your fingerprint.
Step 7 of 11
Tap DONE.
Step 8 of 11
Tap Screen lock and key in the current phone lock code.
Step 9 of 11
Tap None.
Step 10 of 11
Tap YES, REMOVE.
Step 11 of 11
Tap the Home key to return to the home screen.
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