Device Guides
Google Pixel 9
Search in Google Pixel 9
I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
1. Find "Device unlock"
2. Create phone lock code using a fingerprint
3. Turn off use of phone lock code
4. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Security and privacy.
Tap Device unlock.
Tap Fingerprint and Face Unlock.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Tap the required setting.
Tap Done.
Tap Fingerprint Unlock.
Tap I agree.
Tap Start.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Tap Done.
Tap arrow left.
Tap Screen lock and key in the additional phone lock code you created earlier.
Tap None.
Tap Delete.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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