Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Data roaming is turned off: Turn on data roaming.

List view

1. Find "SIMs"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network and Internet.
Tap SIMs.

2. Turn data roaming on or off

Tap the name of your SIM.
Tap the indicator next to "Roaming" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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