Device Guides
I can't use my mobile phone's internet connection
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
Mobile data is turned off: Turn on mobile data.
List view
1. Find "Internet"
Slide two fingers downwards starting from the top the screen.
Tap Internet.
2. Turn mobile data on or off
Tap the mobile data icon to turn the function on or off.
Tap Done.
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.