Device Guides
No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Notifications"
Slide your finger upwards on the screen.
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Tap Messages.
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Tap the profile icon.
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Tap Messages settings.
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Tap Notifications.
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2. Turn on notifications
Tap the indicator next to "All Messages notifications" to turn on the function.
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3. Select message tone
Tap Incoming messages.
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Tap Sound.
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Tap the different message tones to hear them.
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Once you've found a message tone you like, tap SAVE.
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4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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