Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 3:

Mobile data is turned off: Turn on mobile data.

List view

1. Find "Internet"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network and Internet.
Tap Internet.

2. Turn mobile data on or off

Tap the settings icon.
Tap the indicator next to "Mobile data" to turn the function on or off.

3. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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