Device Guides


I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The email isn't written correctly: See how to write and send an email.

List view

1. Find "Gmail"

Slide your finger upwards starting from the bottom of the screen.
Tap Gmail.

2. Select email account

Tap the email account icon.
Tap the required email account.

3. Create new email

Tap Compose.

4. Select recipient

Tap To and key in the first letters of the recipient's name.
Tap the required contact.

5. Enter subject

Tap Subject and key in the required subject.

6. Write text

Tap the text input field and write the text for your email.

7. Attach file

Tap the attachment icon.
Tap Attach file and go to the required folder.
Tap the required file.

8. Send the email

Tap the send icon when you've finished your email.

9. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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