Device Guides
Google Pixel 7
Search in Google Pixel 7
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Your mobile phone hasn't been correctly set up for Exchange email: Set up your mobile phone for Exchange email.
1. Find "Passwords and accounts"
2. Create new email account
3. Select server type
4. Enter email address
5. Enter password
6. Select client certificate
7. Enter domain and username
8. Enter server address
9. Enter incoming port number
10. Turn SSL encryption on or off
11. Enter account name
12. Enter sender name
13. Select settings for retrieval of new email
14. Turn on email synchronisation
15. Turn contact synchronisation on or off
16. Turn calendar synchronisation on or off
17. Turn email notifications on or off
18. Return to the home screen
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Passwords and accounts.
Tap Add account.
Tap Exchange.
Tap the field below "Email" and key in your email address.
Tap Next.
Tap Password and key in the password for your email account.
To turn on the function, tap SELECT and follow the instructions on the screen to install the required certificate.
Tap the field below "Domain\Username" and key in the domain and username separated by a "\".
Tap the field below "Server" and key in the server address.
Tap the field below "Port" and key in the required port number.
Tap the drop down list below "Security type".
Tap the required setting.
Tap Next.
Tap Done.
Tap the required email account.
Tap Account settings.
Tap the required email account.
Tap Account name and key in the required name.
Tap OK.
Tap Your name.
Key in the required sender name and tap OK.
Tap Sync frequency.
Tap the required setting.
Tap the field next to "Sync email" to turn on the function.
Tap the field next to "Sync contacts" to turn the function on or off.
Tap the field next to "Sync calendar" to turn the function on or off.
Tap the field next to "Email notifications" to turn the function on or off.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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