Device Guides
I can't use my mobile phone as a Wi-Fi Hotspot
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Wi-Fi Hotspot isn't used correctly: See how to use your mobile phone as a Wi-Fi Hotspot.
List view
1. Find "Wi-Fi hotspot"
Slide two fingers downwards starting from the top the screen.
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Tap the settings icon.
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Tap Network and Internet.
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Tap Hotspot and tethering.
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Tap Wi-Fi hotspot.
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2. Select Wi-Fi Hotspot settings
Tap Hotspot name.
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Key in the required Wi-Fi Hotspot name and tap OK.
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Tap Security.
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Tap WPA3-Personal to password protect your Wi-Fi Hotspot.
The password prevents others from accessing your Wi-Fi Hotspot without your approval.
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Tap Hotspot password and key in the required password.
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Tap OK.
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3. Turn on Wi-Fi Hotspot
Tap the indicator next to "Use Wi-Fi hotspot" to turn on the function.
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4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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5. Establish connection to Wi-Fi Hotspot from another device
Turn on Wi-Fi on the other device.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.
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