Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The MMS isn't written correctly: See how to write and send an MMS.

List view

1. Find "Start chat"

Tap the message icon.
Tap Start chat.

2. Select recipient

Tap To and key in the first letters of the recipient's name.
Tap the required contact.

3. Write text

Tap the text input field and write the text for your MMS.

4. Insert picture

Tap the picture icon.
Tap Gallery and go to the required folder.
Tap the required picture.

5. Send MMS

Tap the send icon when you've finished your MMS.

6. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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