Device Guides
I can't use Wi-Fi
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
Wi-Fi is turned off: Turn on Wi-Fi.
List view
1. Turn Wi-Fi on or off
Slide two fingers downwards starting from the top the screen.
Tap Internet.
Tap the indicator next to "Wi-Fi" to turn the function on or off.
2. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.