Device Guides
Google Pixel 5
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No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Notifications"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.
2. Turn on notifications
Tap the indicator next to "All X notifications" to turn on the function.
3. Select message tone
Tap the indicator next to "Incoming messages" to turn on the function.
Tap Incoming messages.
Tap Default.
Tap Advanced.
Tap Sound.
Tap Pixel Sounds.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap Save.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 14
Tap the message icon.
Step 2 of 14
Tap the menu icon.
Step 3 of 14
Tap Settings.
Step 4 of 14
Tap Notifications.
Step 5 of 14
Tap the indicator next to "All X notifications" to turn on the function.
Step 6 of 14
Tap the indicator next to "Incoming messages" to turn on the function.
Step 7 of 14
Tap Incoming messages.
Step 8 of 14
Tap Default.
Step 9 of 14
Tap Advanced.
Step 10 of 14
Tap Sound.
Step 11 of 14
Tap Pixel Sounds.
Step 12 of 14
Tap the different message tones to hear them.
Step 13 of 14
Once you've found a message tone you like, tap Save.
Step 14 of 14
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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