Device Guides
Google Pixel 4 XL
My mobile phone doesn't respond
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The screen lock is turned on: Turn off the screen lock.
List view
1. Turn on screen lock
Tap On/Off.
2. Turn off screen lock
Tap On/Off and slide you finger across the screen.
3. Set automatic screen lock
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Display.
Tap Advanced.
Tap Screen timeout.
Tap the required setting.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 3 of 9
Slide two fingers downwards starting from the top the screen.
Step 4 of 9
Tap the settings icon.
Step 5 of 9
Tap Display.
Step 6 of 9
Tap Advanced.
Step 7 of 9
Tap Screen timeout.
Step 8 of 9
Tap the required setting.
Step 9 of 9
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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