Device Guides

I can't send and receive SMS

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The SMS isn't written correctly: See how to write and send an SMS.

List view

1. Find "Start chat"

Tap the message icon.
Tap Start chat.

2. Select recipient

Tap To and key in the first letters of the recipient's name.
Tap the required contact.

3. Write text

Tap the text input field and write the text for your SMS.

4. Send SMS

Tap the send icon when you've finished your SMS.

5. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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