Device Guides


I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Mobile data is turned off: Turn on mobile data.

List view

1. Turn mobile data on or off

Slide two fingers downwards starting from the top the screen.
Tap Mobile data to turn the function on or off.

2. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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