Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. Connect mobile phone and computer

Connect the data cable to the socket and to your computer's USB port.

2. Select setting for USB connection

Slide your finger downwards starting from the top of the screen.
Tap Android system.
Tap Tap for more options.
Tap File transfer/Android Auto.

3. Transfer files

Start a file manager on your computer.
Go to the required folder in your computer's or mobile phone's file system.
Highlight the required file and move or copy it to the required location.
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