Device Guides

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on data roaming.

Possible cause 2:

Data roaming is turned off


Turn on data roaming.

Find "Mobile network"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network & Internet.
Tap Mobile network.
Turn data roaming on or off
Tap the indicator next to "Roaming" to turn the function on or off.
If you turn on the function, tap OK.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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