Device Guides


I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Bluetooth is turned off on your mobile phone: Turn on Bluetooth.

List view

1. Turn Bluetooth on or off

Slide two fingers downwards starting from the top the screen.
Tap the Bluetooth icon to turn the function on or off.
If you turn on Bluetooth, your mobile phone is visible to all Bluetooth devices.

2. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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