Device Guides

No ringtone is heard on incoming calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

Silent mode is turned on: Turn off silent mode.

List view

1. Turn silent mode on or off

Tap the upper or lower part of the Volume key.
Tap the sound mode icon the necessary number of times to turn silent mode on or off.

2. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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