Device Guides
Google Pixel 4
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I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
List view
1. Find "Screen lock"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Security.
Tap Screen lock.
2. Create phone lock code using a pattern
Tap Pattern.
Slide your finger across the screen to connect at least four points and tap Next.
Repeat the selected phone lock code and tap Confirm.
3. Turn off use of phone lock code
Tap Screen lock and key in the current phone lock code.
Tap None.
Tap Yes, remove.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 11
Slide two fingers downwards starting from the top the screen.
Step 2 of 11
Tap the settings icon.
Step 3 of 11
Tap Security.
Step 4 of 11
Tap Screen lock.
Step 5 of 11
Tap Pattern.
Step 6 of 11
Slide your finger across the screen to connect at least four points and tap Next.
Step 7 of 11
Repeat the selected phone lock code and tap Confirm.
Step 8 of 11
Tap Screen lock and key in the current phone lock code.
Step 9 of 11
Tap None.
Step 10 of 11
Tap Yes, remove.
Step 11 of 11
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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