Device Guides


I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on data roaming.

Possible cause 1:

Data roaming is turned off

Solution:

Turn on data roaming.

Find "Mobile network"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network & Internet.
Tap Mobile network.
Turn data roaming on or off
Tap the indicator next to "Roaming" to turn the function on or off.
If you turn on the function, tap OK.
Return to the home screen
Tap the Home key to return to the home screen.

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