Device Guides


I can't make voice calls

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 9:

The selected network is out of range: Turn on automatic network selection.

List view

1. Find "Advanced"

Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network & Internet.
Tap Mobile network.
Tap Advanced.

2. Select network automatically

To select a network automatically, tap Automatically select network to turn on the function.

3. Select network manually

To select a network manually, tap the indicator next to "Automatically select network" to turn off the function and wait while your mobile phone searches for networks.
Tap the required network.

4. Return to the home screen

Tap the Home key to return to the home screen.
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