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Google Pixel 3 XL

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Android 9.0
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How to
Troubleshoot
Using apps
Specs

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Set up your mobile phone for internet.

Possible cause 1:

Your mobile phone has not been correctly set up for internet

Solution:

Set up your mobile phone for internet.

Find "Access point names"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Network & Internet.
Tap Mobile network.
Tap Advanced.
Tap Access point names.
Create new data connection
Tap the menu icon.
Tap New APN.
Enter data connection name
Tap Name.
Key in Optus Yes Internet and tap OK.
Enter APN
Tap APN.
Key in yesinternet and tap OK.
Enter country code
Tap MCC.
Key in 505 and tap OK.
Enter network code
Tap MNC.
Key in 02 and tap OK.
Select authentication type
Tap Authentication type.
Tap PAP.
Enter APN type
Tap APN type.
Key in default and tap OK.
Save data connection
Tap the menu icon.
Tap Save.
Tap the field next to the required data connection to activate it.
Return to the home screen
Tap the Home key to return to the home screen.

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