Device Guides
Google Pixel 3 XL
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No message tone is heard on incoming messages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The message tone has been turned off: Turn on the message tone.
List view
1. Find "Notifications"
Tap the message icon.
Tap the menu icon.
Tap Settings.
Tap Notifications.
2. Turn on notifications
Tap the indicator next to "Show notifications" to turn on the function.
3. Select message tone
Tap Advanced.
Tap Sound.
Tap the required category.
Tap the different message tones to hear them.
Once you've found a message tone you like, tap Save.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 11
Tap the message icon.
Step 2 of 11
Tap the menu icon.
Step 3 of 11
Tap Settings.
Step 4 of 11
Tap Notifications.
Step 5 of 11
Tap the indicator next to "Show notifications" to turn on the function.
Step 6 of 11
Tap Advanced.
Step 7 of 11
Tap Sound.
Step 8 of 11
Tap the required category.
Step 9 of 11
Tap the different message tones to hear them.
Step 10 of 11
Once you've found a message tone you like, tap Save.
Step 11 of 11
Tap the Home key to return to the home screen.
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