Device Guides
Google Pixel 3 XL
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I can't access my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The phone lock code is turned on: Turn off phone lock code.
List view
1. Find "Security & location"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Security & location.
2. Create phone lock code using a fingerprint
Tap Pixel Imprint.
Tap Next.
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Tap the required setting.
Tap Done.
Follow the instructions on the screen to add your fingerprint.
Tap Done.
3. Turn off use of phone lock code
Tap Screen lock and key in the current phone lock code.
Tap None.
Tap Yes, remove.
4. Return to the home screen
Tap the Home key to return to the home screen.
Step 1 of 14
Slide two fingers downwards starting from the top the screen.
Step 2 of 14
Tap the settings icon.
Step 3 of 14
Tap Security & location.
Step 4 of 14
Tap Pixel Imprint.
Step 5 of 14
Tap Next.
Step 6 of 14
Tap the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Step 7 of 14
Tap the required setting.
Step 8 of 14
Tap Done.
Step 9 of 14
Follow the instructions on the screen to add your fingerprint.
Step 10 of 14
Tap Done.
Step 11 of 14
Tap Screen lock and key in the current phone lock code.
Step 12 of 14
Tap None.
Step 13 of 14
Tap Yes, remove.
Step 14 of 14
Tap the Home key to return to the home screen.
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