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I can't use my mobile phone as a Wi-Fi Hotspot

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to use your mobile phone as a Wi-Fi Hotspot.

Step 1 of 14

1. Slide two fingers downwards starting from the top the screen.

Step 2 of 14

2. Tap the settings icon.

Step 3 of 14

3. Tap Network & Internet.

Step 4 of 14

4. Tap Hotspot & tethering.

Step 5 of 14

5. Tap Wi-Fi hotspot.

Step 6 of 14

6. Tap Hotspot name.

Step 7 of 14

7. Key in the required name of the Wi-Fi Hotspot and tap OK.

Step 8 of 14

8. Tap Security.

Step 9 of 14

9. Tap WPA2 PSK to password protect your Wi-Fi Hotspot.

Step 10 of 14

10. Tap Hotspot password and key in the required password.

Step 11 of 14

11. Tap OK.

Step 12 of 14

12. Tap the indicator to turn on the function.

Step 13 of 14

13. Tap the Home key to return to the home screen.

Step 14 of 14

14. Turn on Wi-Fi on the other device.Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.Key in the password for your Wi-Fi Hotspot and establish the connection.When the connection is established, you can access the internet from the other device.

Did this solution solve the problem? Yes No

Possible cause 1:

Wi-Fi Hotspot isn't used correctly

Solution:

See how to use your mobile phone as a Wi-Fi Hotspot.

Find "Security"

Slide two fingers downwards starting from the top the screen.

Tap the settings icon.

Tap Network & Internet.

Tap Hotspot & tethering.

Tap Wi-Fi hotspot.

Select Wi-Fi Hotspot settings

Tap Hotspot name.

Key in the required name of the Wi-Fi Hotspot and tap OK.

Tap Security.

Tap WPA2 PSK to password protect your Wi-Fi Hotspot.

The password prevents others from accessing your Wi-Fi Hotspot without your approval.

Tap Hotspot password and key in the required password.

Tap OK.

Turn on Wi-Fi Hotspot

Tap the indicator to turn on the function.

Return to the home screen

Tap the Home key to return to the home screen.

Establish connection to Wi-Fi Hotspot from another device

Turn on Wi-Fi on the other device.
Find the list of available Wi-Fi networks and select your own Wi-Fi Hotspot.
Key in the password for your Wi-Fi Hotspot and establish the connection.
When the connection is established, you can access the internet from the other device.

Did this solution solve the problem?

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