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I can't receive voice calls
This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.
Cancel all diverts.

Step 1 of 8
1. Tap the phone icon.

Step 2 of 8
2. Tap the menu icon.

Step 3 of 8
3. Tap Settings.

Step 4 of 8
4. Tap Calls.

Step 5 of 8
5. Tap Call forwarding.

Step 6 of 8
6. Tap the required divert type.

Step 7 of 8
7. Tap TURN OFF.

Step 8 of 8
8. Tap the Home key to return to the home screen.
Possible cause 2:
Divert of all calls is turned on
Solution:
Find "Call forwarding"
Tap the phone icon.
Tap the menu icon.
Tap Settings.
Tap Calls.
Tap Call forwarding.
Cancel all diverts
Tap the required divert type.
Tap TURN OFF.
Return to the home screen
Tap the Home key to return to the home screen.