This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Uninstall the required app and try to install it again.
Step 1 of 8
1. Slide your finger left on the display to open the main menu.Tap BlackBerry World.
Step 2 of 8
2. To search by category:Tap Categories.Go to the required category.
Step 3 of 8
3. To search for an app:Tap Search.
Step 4 of 8
4. Key in the name of the required app and tap Search.
Step 5 of 8
5. Tap the required app.
Step 6 of 8
6. To install a free app:Tap Download.
Step 7 of 8
7. To buy an app:Tap the price.Follow the instructions on the display to download and install the app.Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.
Step 8 of 8
8. Slide your finger left on the display.Tap the app you've just downloaded.Follow the instructions on the display to use the app.
Uninstall the required app and try to install it again.
1. Find "BlackBerry World"
Slide your finger left on the display to open the main menu. Tap BlackBerry World.
2. Find app
To search by category: Tap Categories. Go to the required category.
To search for an app: Tap Search.
Key in the name of the required app and tap Search.
3. Download and install app
Tap the required app.
To install a free app: Tap Download.
To buy an app: Tap the price. Follow the instructions on the display to download and install the app. Slide your finger up the display starting from the bottom edge of your mobile phone to return to standby mode.
4. Use app
Slide your finger left on the display. Tap the app you've just downloaded. Follow the instructions on the display to use the app.
