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BlackBerry Z10

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I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your mobile phone: Transfer audio files from your computer to your mobile phone.

List view

1. 1. Install BlackBerry Link

Go to http://worldwide.blackberry.com on your computer.
Find the download section on the website to download BlackBerry Link.
Download and install BlackBerry Link on your computer.
BlackBerry Z10

2. 2. Select USB connection setting

Slide your finger down the display starting from the top edge of your mobile phone.
Tap Settings.
Tap Storage and Access.
Tap USB Connections.
Tap Connect to Windows or Connect to Mac depending on the operating system on your computer.

3. 3. Connect mobile phone and computer

Connect the data cable to the phone socket and to your computer's USB port.

4. 4. Transfer audio files

Start a file manager on your computer and find your phone in your computer's file system.
Go to the required folder in your computer's file system.
Highlight the required audio file and move or copy it to your mobile phone.
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